Refund Policy

You may cancel your active Vyapar Sanchalan subscription at any time through your Company Dashboard.

When you cancel your subscription:

• Your software license key will be permanently deactivated.
• Premium features, software updates, cloud-based services, and technical support associated with your subscription will end immediately unless otherwise specified.
• Your locally stored business data remains yours. Since Vyapar Sanchalan follows an offline-first architecture, cancellation does not automatically delete your local business records.

Please note: Cancelling your subscription does not automatically create a refund request. Refunds must be requested separately.

Refunds are only considered for the most recent successfully completed subscription payment.

A refund request may be eligible if:

• The purchase was made within the last 7 days.
• The software license has not been activated.
• The payment was successfully completed.
• The request is submitted by the registered company administrator.
• The request is made through the official Refund Request section in the Company Dashboard.
• The request complies with this Refund Policy.

The following payments are not eligible for refunds:

• Previous subscription renewals.
• Older billing cycles.
• Expired subscriptions.
• Partial subscription periods.
• Add-on purchases (unless specifically stated).
• Manual service charges or custom implementation fees.

Approved refunds are subject to a 7.5% administrative processing fee.

This fee helps cover:

• Payment gateway charges
• Banking transaction costs
• Administrative processing expenses
• License management costs

Except where required by applicable law or in cases of duplicate or erroneous payments, Vyapar Sanchalan does not provide 100% full-value refunds.

To request a refund:

1. Sign in to your Company Dashboard.
2. Open the Billing section.
3. Cancel your active subscription (if it is still active).
4. Click Request Refund.
5. Review the refund amount displayed by the system.
6. Confirm your request.
7. Our team will review your request.
8. If approved, the refund will be processed to your original payment method.

Submitting a refund request does not guarantee approval.

After approval, refunds are generally processed within 5–10 business days.

The exact time depends on:

• Your bank
• Your card issuer
• Your UPI provider
• Your payment gateway

Vyapar Sanchalan is not responsible for delays caused by banks, payment processors, or financial institutions.

If you were charged more than once for the same subscription due to a technical error, please contact us immediately.

After verification, duplicate payments may be refunded according to applicable laws and payment gateway policies.

Payments that are:

• Failed
• Declined
• Cancelled
• Pending
• Reversed by the payment gateway

are not considered successful payments and therefore do not require a refund.

If money has been debited from your account during a failed transaction, your bank or payment provider usually reverses the amount automatically according to their policies.

Refund requests will not be approved in the following situations:

• Requests made after 7 days from the original purchase date.
• Requests for licenses that have already been activated.
• Requests relating to any payment other than the latest successful subscription.
• Violation of the Terms and Conditions.
• Fraudulent activity.
• Software piracy.
• Unauthorized resale or commercial distribution.
• Chargebacks initiated without contacting our support team.
• Misuse of the software.
• Suspension or termination due to policy violations.
• Banking charges, foreign exchange fees, taxes, or third-party service fees.
• Failure to use the software after purchase (unless within the 7-day window and unactivated).
• Change of mind after activation where the software functions as described.

Once a refund is approved:

• Your subscription will be cancelled.
• Your license key will be permanently deactivated.
• Premium services will stop immediately.
• Cloud services associated with the subscription will be disabled.

Your locally stored business data remains under your control unless otherwise required by law.

Vyapar Sanchalan reserves the right to reject any refund request that:

• Does not meet the eligibility requirements.
• Contains false or misleading information.
• Is suspected of fraud or abuse.
• Violates our Terms and Conditions.

Each request is reviewed individually.

Vyapar Sanchalan may update this Refund Policy from time to time to reflect changes in our services, legal requirements, or business practices.

The latest version will always be published on our official website and within the application.

If you have any questions regarding this Refund Policy or need assistance with a refund request, please contact us through the official Support section available in your Vyapar Sanchalan dashboard.

Please include:

• Company Name
• Registered Email Address
• Subscription ID
• Transaction ID
• Payment Date
• Reason for the Refund Request

Providing complete information helps us process your request more quickly.